What digital art formats yield the best, most reliable results?
Creating, sending and using digitally-provided art is getting easier all the time. The general rule of thumb is that the art must be in Vector formats such as CDR (CorelDraw), AI (Adobe Illustrator) or EPS. In all cases the files should be colour separated with the colours clearly identified with Pantone numbers. The fonts should be saved as "curves" or "outlines". We can receive fairly large files (up 5MB) via email.

Are samples available?
We believe that seeing samples can make a huge difference in choosing the right product. Call us to decide whether blank, random, or pre-production samples are available and to determine if there are any costs to consider.

Delivery

We have specific and/or complicated delivery requirements. Can you help us?
Yes! We are experts at drop shipping, split shipments, signature services and more. We have close relationships with FedEx, UPS and CanPar as well as local  couriers. Be sure to discuss your needs in advance with our sales staff.

We've never ordered promotional products before. What are the things we need to do?
We make it easy and worry free. There's just four easy steps. 1) Call Us. (416-569-2442 or 416-932-0169 1) Pick your Product. 2) Send us your logo. 3) Receive your order - delivered on time - it's that easy...

Returns

Can promotions be returned?
We stand behind all our products. If there's a printing or manufacturing defect, we'll fix it or replace it at our cost. We take great measures to ensure that we get the job done right-every time.

What are your terms of payment?
On new accounts we generally require a 50% deposit, balance on delivery. We are happy to extend credit terms of net 30 days to qualified customers. Subject to approval, we accept company cheque or cash. If you need special arrangements, contact us!

We want to be sure that what we buy fits. Can you help us?
We also want to make sure that the items you buy from us fit. We can provide manufacturer-specific size charts or actual samples to try on. Call us for more info!